Browser-Based Sessions

Browser-Based Sessions are a feature in VPAM that enables the secure connection of a vendor's remote support agent to a target customer's environment through the VPAM server. The purpose of establishing secure connections is to facilitate the resolution of issues or the installation of files that are otherwise unavailable to a target customer.

Browser-Based Sessions enable vendors to establish these secure connections directly in their web browser. This feature is also known as Web Based Client or HTML5 Client.

The functionality of Browser-Based Sessions is similar to the Connection Manager, as it provides vendors with services such as Remote Desktop Protocol (RDP) and SSH.

IMPORTANT:
Browser-Based Sessions may not provide the same services as the Connection Manager. If your Vendor Reps require services other than RDP or SSH, it is recommended that you use the Connection Manager.

Requirements

To use Browser-Based Sessions to engage in secure remote connections through a Web Based Client, you must meet the following requirements:

  • Your VPAM server must be version 25.1.9.

  • You and your customers must have Internet connectivity to establish a secure connection.

IMPORTANT:
The Browser-Based Sessions feature only enables you to run 12 concurrent sessions using this feature.

Run the Browser-Based Session

To begin a Browser-Based session:

  1. Select the Application that you want to connect to.

  2. Click Connect.

  3. Select the Connect Using Browser method.

    IMPORTANT:
    This method may not provide all of the available services that the Connection Manager does.

  4. Click Start Connection.

  5. Wait for the session to load, select the service you want to run, and click Launch.
    Your browser opens another tab with the service.

After you have started a session, you can close it at any moment by clicking End Session in the Admin Console tab of your browser.

Session Logs

Browser-Based Sessions save logs of all the activity during a session. To view and download and view the logs, you must be a System Administrator or have the VIEW_ADMIN_LOG_USER_ACTIVITY and VIEW_ADMIN_LOG_SYSTEM_MESSAGES permission in a custom role.

View the session logs with the following steps:

  1. Open the Admin Console.

  2. Open the History tab.

    • Review the server's entire history in Connection History.

    • Review your personal history in My Connection History.

From these sections, you can review the Access Details and Audit Log, and the Session details.

The Access Details provide information about how a vendor accessed a customer's environment.

To review the Access Details, click the Access ID number of the session you want to review. The page contains the Access Information, Host & Service Information, and the Gatekeeper Information for the session you want to audit.

To review the Session's Audit Log, click View in the Audit column of the session history. This page provides the Access Information details.

The Session Details provides visibility about the actions taken during a session.

To review the Session Details, click the Session ID number of the session you want to review. The page contains the Session Information, Gatekeeper Information, Session Users, and Access Details.