CPAM Overview

Welcome!

The Imprivata Customer Privileged Access Management help system contains product, administrator, and user documentation that you can use to take advantage of all the benefits of your Customer Privileged Access Management (CPAM) server. Ensure that you understand which user type you are (vendor or customer) before navigating this help system. Use the top navigation bar to continue exploring the documentation. If necessary, contact success@imprivata.com for additional information.

This page contains a high-level description of Imprivata Customer Privileged Access Management.

About CPAM

Customer Privileged Access Management (CPAM) is an Imprivata application that enables vendors to provide remote and secure support for their customers. With CPAM, vendors can launch secure connections and provide remote support to their customers. CPAM functionality is accomplished by installing a Gatekeeper on the customer's side. By using this Gatekeeper, vendors can obtain access to customer assets. Assets include the customer's:

  • Data

  • Services (Software, Infrastructure, and Platform)

  • Applications

During each secure connection initiated by a vendor, the CPAM server monitors the activity and provides detailed logs for audit.

Access CPAM

Vendor Representatives access the CPAM server by clicking the link in the account activation email sent from donotreply@securelink.com. This email contains the User ID required to log in, the CPAM server URL, and a button that redirects you to the account activation page.

The CPAM Login Page opens in your preferred browser. The system prompts you to enter your User ID and to set a password for your account. On this page you can also change the Department, Phone, and Alternate Phone fields.

After you activate your account, you can access your CPAM server by entering your User ID and your password.

TIP:
Bookmark your CPAM server URL to easily access the CPAM server in the future!

Forgot Password?

If you forget your CPAM password, find the password reset paragraph in the Login Page. The paragraph contains the click here to reset it link that requests your User ID. If the system finds an account that matches the email address, you receive an email with the instructions to reset your password.