Tunneled Services

The Tunneled Services section displays the status of each tunnel, as reported by the Gatekeeper, based on whether the configured hostname and port are reachable and actively listening for connections.

This information helps administrators troubleshoot failed tunnels.

  • Online: The hostname and port are reachable.
  • Offline: The Gatekeeper is unable to reach the specified hostname or port.

Enable Tunnel Status Reporting

To enable tunnel status you need a Windows or Linux workstation without an existing Gatekeeper installation.

  1. Log in as an administrator.

  2. Navigate to Remote Support >Applications > List Gateways.

  3. Create and register a new Gateway.

  4. Open the following file:

    C:\Program Files (x86)\SecureLink\bin\RssSc.properties

    Add the line:

    portMonitor.dynamicMonitoringEnabled=true

  5. Open the Windows Services app and restart the Gatekeeper.

  6. Go to System Admin > Settings > Tunneled Services.

  7. Create tunneled services with the appropriate hostname and port. If the service cannot be reached, the status changes to Offline after a couple of minutes.

  1. Log in as an administrator.

  2. Navigate toRemote Support > Applications > List Gateways.

  3. Create and register a new Gateway.

  4. Open the following file:

    /home/{user}/slink/bin/RssSc.properties

    Add the line:

    portMonitor.dynamicMonitoringEnabled=true

  5. Restart the Gatekeeper process via SSH.

  6. Go to System Admin > Settings > Tunneled Services.

  7. Create tunneled services with the appropriate hostname and port. If the service cannot be reached, the status changes to Offline after a couple of minutes.