Internal User Management

Users or User Management displays the User List in your VPAM server. These are your organization users, not vendor's accounts. Each registry shows the User ID, name, User Status, and User Type.

The User Status refers to the following:

User Status Description
Logged In The User is currently logged-in.
Authorizing The User has entered their login and password, but has not entered the Authorization Key sent to their email. Hover over status to display the Email Authorization Key.
Registered

The User has an Active account; their email address has been confirmed.
Deleted The User's account has been deleted.
Disabled The User's account has been disabled.
Unregistered

The User has not yet confirmed their email address.

Your VPAM server has two built-in User Types: Standard User and System Admin. Standard Users only have access to gateways, gatekeepers, their services, and the reports feature. On the other hand, the System Admin has access to the features in the System Administration Guide.

Additionally, you can create custom roles according to your needs. Read the Roles section for more information.

As System Admin, you can add new users to your VPAM server, and view and edit users. When you add a new User, they receive a registration email to the email address you provide. Users must follow the link in the email to verify their email address and choose their own password to complete the registration process.

To add a user to your VPAM server, click New or Add New User at the top of the User List page. Complete the registration form. Use the following table to understand each attribute in the registration form:

Section Attribute Description Required
User Information User ID Set a unique name for your users in your server. Yes
User is an Administrator

Check this box to give this user System Admin privileges.

If you check this box, other configuration may not apply.

 No
Credential Category Select the credential provider for this user. No
Name Type the name of your user. Yes
Authentication Provider Use this option to activate the SSO feature from an Active Directory provider.

No
Email Type your user's email. Ensure you validate their email domain. Yes
Department Select your user's department. No
Phone Add a phone number for your user.

No
Alternate Phone Add an additional phone number for your user. No
Account will not be disabled Defines if the user is not included in the automatic search for expired accounts. No

User Groups

(not available when you set user as Administrator)

Add your user to all the User Groups they belong.

Read the User Groups section for more information

Yes

Roles

(not available when you set user as Administrator)

 Select the Role of your user. Yes
NOTE:
The Add New User form does not have fields for a password. After adding the user, they will receive a registration email with a link to verify their email address and instructions for settings their own password.

After you’ve entered the user details, click Save. The errors you may receive from this form are:

Error message

Solution
User ID must have at least 4 characters (user) The User ID must be between 4 and 24 characters long.
The user ID you have entered belongs to another user Another User Account has already defined this User ID.
Name is required Name cannot be blank, and can be up to 128 characters.
Valid email address required Email cannot be blank, and can be up to 128 characters.
The email you have entered belongs to another user Another User account has already defined this email address.
At least one User Group is required Ensure a check mark appears next to at least one User Group.
At least one Role is required Ensure a check mark appears next to at least one Role.

To view a User, click the User's name from the User List. From the View User page, you can Edit their profile.

To edit a User's details, click Edit from the View User page. From the Edit User page, Admin Users can:

  • Disable a User, which resets the user's password.

  • Remove Admin User access.

  • Modify the Credential Category.

  • Change the Authentication Provider.

  • Change the Department.

System Admins have the ability to remove any User from the system. To delete a User:

  1. Click Delete from the Edit User page.

  2. Click OK to the confirmation dialog to remove the User.

To preserve historical session details, deleting a user does not completely remove the user's information from the system. Deleted accounts can't be used, and do not display by default in user lists.

System Admins have the option of viewing deleted users by using either the Show Deleted option on the User List page or by including deleted users in a search from Search Users.

When viewing a deleted account, admins can Undelete or Erase the user.

Undeleting a user marks their account as Unregistered, which requires a new password from the System Admin or the user.

Erasing a user effectively deletes the account and its connection history.

User Groups

All Users in your server must be part of at least one User Group. User Groups are groups of users that can access one or more Applications. Only a System Admin may add new User Groups or edit the Applications that a User Group can access. Open the User Group page by clicking User Groups from the User or User Management menu.

The User Groups List contains all the User Groups in your server. The list includes their:

  • Name and Description: Defined when the User Group is created.

  • Applications: Describes the number of applications the User Group can access.

  • Users: Indicates the number of Users in this User Group.
    Users may belong to more than one User Group.

As an admin, you can add a new User Groups, and view or edit a User Group.

NOTE:
If you are not a System Admin user, you can only access Users in your User Groups.

To add a New User Group click Add New User Group. Complete the new user group form to create a new user group.

Enter Name and Description for the User Group. You can optionally select the Applications that Users in this group have access to.

The errors you may receive from this form are:

Error message Reason
Gatekeeper Group Name is required Namecannot be blank, and can be up to 128 characters.
Description is required Descriptioncannot be blank, and can be up to 255 characters.
The Gatekeeper Group name you have entered is already in use Another Gatekeeper Group is already using this name.

To view a User Group, click its name on the User Group List.

From the User Group Details page, you can edit the User Group.

Only System Admins may edit User Groups.

  • System Admins can modify the Applications that a User Group can access, as well as its name and description.