Installation

Imprivata Vendor Privileged Access Management (VPAM) is an application that enables you to remotely and securely grant your vendors with access to your assets. To provide the service, you need to install components that:

• Establish the secure connection between your vendor and your assets.

• Provide customizable configurations of the remote access.

• Manage and monitor the remote support session manager and logging services.

This section contains a high-level description of the VPAM components.

VPAM Components

Gatekeepers

A Gatekeeper is the component that handles all interactions between your vendors and your assets. When you install a Gatekeeper on a dedicated server or application, you can grant your vendor with access to it, enabling them to provide you remote and secure support.

All the activities that your vendor performs in your Gatekeeper are monitored and logged for audit and safety purposes.

Read the Gatekeeper Installation for information on how to install this component.

Read the Gatekeeper Management documentation to learn how to configure and manage gatekeepers.

Gateways

Gateways serve as an access point to your network and systems. Gateways direct traffic from vendor representatives that log in to the VPAM server to provide support. The Gateways software system is accessible by administrative users of your VPAM server and they are housed in your Local Area Network (LAN), on a server that you and your team manage. When you install a Gateway, you are also installing a Gatekeeper for that Gateway.

Read the Gateway Installation Guide information on how to install this component.

Read the Gateway Management documentation to learn how to configure and manage gateways.

Connection Manager

The Connection Manager is the component that enables the secure connection between users and the target systems. The purpose of establishing secure connections is to facilitate the resolution of issues or the installation of files that are otherwise unavailable to the target system.

The Connection Manager creates the connection between support agents and target systems through the same SSH tunneling of the Gatekeeper installed in the target customer’s device.

Read the Connection Manager documentation for more information.

Certificate Installer

The VPAM Certificate Installer enables you to install and manage root and ephemeral certificates. This component helps you keep your certificates up-to-date and is fully configurable, allowing your server to handle everything for you once you set it up.

This component is optional, as it is not required for your VPAM to provide functinality.

Read the Certificate Installer documentation for more information.

IP Connect

IP Connect is a driver that maps the remote host's IP address and hostnames to the administrator's local machine. With the IP Connect driver, system administrators can also define hostnames or IPs for remote service connections. This component associates a customer's randomized hostnames and IPs to a VPAM user's local interface. IP Connect runs as a background service for all connections and sessions between VPAM users.

Read the IP Connect documentation for more information.