Quick Connect

The Quick Connect page provides an overview of your active and recent connections.

A connection is Active when a person is connected to the VPAM server.

The connection will switch to Inactive 20 minutes after the last user disconnects.

To find someone you've recently connected with, type two or more characters into the Email or Name fields. A list will appear showing people you've connected with recently. Select a person from the list to start a Quick Connect session. The system will email them the new key.

  • Active Connections: The Active Connections section displays the people to which you are currently connected.

  • Recent Connections: The Recent Connection section displays the last 25 People to which you've connected over the past 30 days.

To sort the list, click on any column header or the active column with the down arrow.

Click on the Customer Name to view that customer or click on a Gatekeeper Name to view their details.

Click Connect to connect to a Gatekeeper.

Connections

A Connection is required to support a remote system. This connection is established between the Quick Connect Gatekeeper running on the remote system and the VPAM server. Once the connection is established, it becomes Active allowing you to access the necessary services on the remote network.

By default, the connection becomes Inactive 20 after the last user disconnects. An Inactive connection means that the Quick Connect Gatekeeper is not longer connected to the VPAM server.

The Public Connections section shows all active connections on the VPAM server that have not been marked as private. Other users on the VPAM server can see these connections and may connect to them as well.

The Private Connections section shows all active connections on the VPAM server that have been marked as private. Other users on the VPAM server can see these connections, but cannot connect to them —not even Administrators.

When you connect to a person for remote support, the pop up will update to show the current session status. You can minimize this window while connected.

Once the connection is complete, you can view the available services on the View Session page.

To view connection details or see the other users currently connected, see the View Session page.

From this page, you can click View History to access the detailed connection history in the reports section.

If you're a System Admin or the Connection Owner you can click End Connection to manually disconnect users and end the connection. While you can end a connection manually, it will automatically end when idle, after the last user disconnects.

The Connection Access field specifies who can connect. By default, access is set to public. The connection owner can change it to Private to prevent further connections, even from System Admins.

The Connection Users list shows all users currently connected. System Admin can disconnect any user from this list.

History

VPAM records the details of each connection on the VPAM server. These records include the user's connection history and the services they accessed.

  • For FTP services, it logs activities such as file transfers, deletions, and renaming.

  • For Desktop Sharing, it stores videos of the user’s activity during the session.

The My Activity report shows a list of people you've connected with.

To view details such as user connection history and service usage for a historical connection click View. The Connection History Details will then display.

This section provides specific information about the connection, including a list of users who were connected at any point during the session.

Connection Users

The Connection Users list shows the following information:

  • Email: displays the email address of the connected user.

  • Name displays the name of the connected user.

  • Status indicates the status of the user connection. Possible status values are:

    User Status Description
    Active User is currently connected.
    Disconnected The user manually disconnected.
    Session Terminated The connection was ended while the user was still connected.
    Forced The user was forcibly disconnected, most likely due to a network closure.
    No Status No status could be determined.

  • Action: provides the option to disconnect the user.

Admin

My Account takes you directly to your user account's View page. From there click Edit to update your details including your name, department, phone number, email address, or current password.

To view the users configured on the VPAM server click Users from the Admin menu.

You will see the User List, which displays all defined users. If there are many users, the list is paginated. The User Type field indicates each user's admin level, which can be one of the following:

  • System Admin: A System Admin (or "system administrator") can access any User Group or Gatekeeper Group, even if they aren't a member. They can add or remove User Groups, Gatekeeper Groups, and Authorized Domains, as well as edit or create any user. System Admins have no restrictions.
  • Group Admin: A Group Admin has administrative privileges over specific User Groups. They can edit users in their assigned groups and update group details. To delete a user, the admin must have Group Admin rights in all of that user's groups. This does not apply to System Admins.
  • Standard User: A Standard User has no admin privileges and can only manage their personal account.

The Status field displays each user's account status.

The possible statuses are:

User Status Description
Logged In The User is currently logged-in.
Authorizing The User has entered their login and password, but has not entered the Authorization Key sent to their email. Hover over the status to display the Email Authorization Key.
Registered The User has an Active account; their email address has been confirmed.
Disabled The User's account has been disabled.
Unregistered

The User has not yet confirmed their email address.

When you add a new user, the system automatically sends them a registration email. The user must verify their email address and set a password by following the link in that email. The system marks the account as Registered only after this verification is complete.

View a User

Click View next to a user in either the users list or within a user group to access that user's details.

NOTE:

If you're viewing or editing your own account, an additional User Preferences section will appear. Use this section to manage your multiple-connection preferences.

Add a New User

To create a new user, select Add New User from the users list or from within a user group.

Complete the required fields: User ID, Name, and Email.

You must assign the user to at least one User Group.

System Admins can define valid email domains under Settings / Options. If the email address doesn't match a valid domain, the admin can select Other... to manually enter an address.

If you select Account will not be disabled automatically, the system will exclude this user from automatic expiration checks.

The Add New User form does not include password fields. After saving the user, the system sends a registration email with a verification link and instructions to set a password.

After entering all necessary information, select Save. The system returns to the Users list once the new user is successfully created.

Possible errors when submitting this form include:

Error message Description
User ID must have at least 4 characters (user) The User ID must be between 4 and 24 characters long.
The user ID you have entered belongs to another user Another User Account has already defined this User ID.
Name is required The name field cannot be blank, and can be up to 128 characters.
Valid email address required The email field cannot be blank, and can be up to 128 characters.
The email you have entered belongs to another user Another User account has already defined this email address.

Edit a User

To edit a user's details, click Edit from View User. This opens the Edit User form.

The Edit User form is similar to the New User form, with the addition of Password and Confirm Password fields.

  • Select Reset password, to change the user's status to Unregistered. The system will send an email with instructions to log in and set a new password.

  • Select Account will not be disabled automatically to exclude the user from automatic expired account checks.

NOTE:

For error details, refer to Add a New User.

Delete a User

System Admins can remove any user from the system.

To delete a user:

  1. Click Delete from the user's edit page.

  2. Confirm the action by clicking OK in the confirmation dialog.