Customer Support
Customer Privileged Access Management (CPAM) from Privileged Access Security (PAS) allows secure remote desktop access for the customer support of Imprivata.
It is a service running on the unimate management server opening a encrypted connection to cloud hosted server. The members of the Imprivata customer support can use this to open a remote desktop session to access the unimate management server.
The Customer Privileged Access Management is an optional feature and serves as an alternative to a common VPN access to ensure we can assist you in the best way possible. If this functionality is not needed, you are able to disabled it during the installation.
A valid windows account and password is still required to sign into the desktop.
The required registration codes are shipped with your license.
For more information, see also the Customer Privileged Access Management.
