Getting Help

If you need assistance, the following options are available from the Help menu in the Imprivata PatientSecure Admin Console:

If you need assistance, the Imprivata PatientSecure Support team can help you.

  1. On the Admin Console menu, click and then select Contact Support.

    The Imprivata Customer Experience Center home page opens.

  2. Click Log in and enter your username and password.

    If you do not have credentials for the Customer Experience Center, contact your Imprivata PatientSecure representative.

  3. Click Contact Us.

You can identify the PatientSecure release you are using:

  • On the Admin Console menu, hover the cursor over .

    The About section lists the current Imprivata PatientSecure release and build number.

  1. Go to the Imprivata Customer Experience Center home page.

  2. Click Log In and enter your credentials.

    If you do not have credentials for the Customer Experience Center, contact your Imprivata PatientSecure representative.

  3. Select PatientSecure from the Products drop-down list.

  4. Select Imprivata PatientSecure 6.11 from the Product Downloads list.

  5. Click an item in the documentation list.