Setting the Mail Server and Standard Messages

Email server settings and standard message templates can be configured on the Settings page:  In the Imprivata Admin Console, go to the gear icon > Settings.

The Imprivata appliance can send email messages for a variety of reasons:

  • Notify Administrators of system events

  • Notify users to self-install the Imprivata agent

  • Notify users to enroll in the password self-service reset feature

Configuring the Imprivata Mail Server Account

An SMTP server must be specified to send email notifications to administrators and end users:

  1. In the Imprivata Admin Console, open the gear icon menu, and click Settings.

  2. In the Email configuration section, click Modify.

  3. Type the IP address or FQDN of the mail server in the SMTP Server field.

  4. (Optional) By default, the Imprivata appliance secures outgoing email using TLS.

    Uncheck Use TLS to disable this functionality. If you choose to leave TLS enabled, consider the following:

    • Imprivata supports TLS versions up to 1.2, but does not enforce any specific version. How your environment is configured determines the required version.

    • Your SMTP server must support TLS, and additional configuration may be required. For more information, see you vendor specific documentation.

  5. If required, type the credentials of an account that is authorized to send email through your server/mail relay in the SMTP Server Account Username and SMTP Server Account Password fields.

  6. Type the sender address in the Email messages are from field.

  7. Click OK.

NOTE: The Test button only confirms that the connection can be made to the SMTP server. To test that an email can be sent and received, open the Users page. Select a user, click Notify, and select the type of notification to send as a test.

Configuring User Messages

The following templates are available for sending messages to users. You can modify the templates as needed.

  • Installing the Imprivata Agent — Imprivata uses a standard message to notify new users that their Imprivata accounts are created. Click View/Edit to customize the text of the message.

  • Enrolling Security Questions — If you have the Self-Service Password Reset licensed feature, then Imprivata uses a standard message to notify users when they can enroll their identity verification questions for password self-service. When you assign users a user policy that allows self-service password reset, notify the affected users with the security questions enrollment message. Click View/Edit to customize the text of the message.