Configure Emergency Calls

Configure the ability for users to access the native dial pad from the Imprivata MDA lock screen to make a phone call.

You can configure Imprivata MDA to allow the user to call any phone number from the native dial pad, or you can define a preconfigured phone number.

Workflow

When MDA is locked, the user taps the emergency call icon on the lock screen, and is able to use the dial pad to make a phone call. Authentication to the device is not required to make a call.

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Prerequisites

Take note of the following prerequisites:

• Requires Imprivata MDA 8.1 or later.

Configure the Emergency Calls

To configure the emergency call feature, add the following key to your MDM:

• The AppConfig Configuration Key field for this feature is "ConfigFlags".

• The AppConfig Value Type for this feature is "String".

• The AppConfig Value is emergencyCalls:<phone number>|skipConfirmation

• where

  • emergencyCalls allows the user to access the dial pad to call any phone number by tapping the emergency call icon on the Imprivata MDA lock screen.

    The colon symbol (:) is not required unless you are setting a preconfigure phone number, as below.

  • <phone number> allows you to configure a preconfigured phone number to dial.

    • Supports US and International phone number formats.

    • Acceptable values:

      • digits from 0 -9

      • For international phone numbers, add the + symbol.

        For example, emergencyCalls:+12345678900.

  • skipConfirmation removes the confirmation dialog box that pops up before a call.

    When skipConfirmation is not set, the confirmation dialog box is displayed. This is the default behavior.

    For example, emergencyCalls:12345678|skipConfirmation.

    The skipConfirmation flag is supported in MDA 8.2 and later.