Device Case Support

For the fastest and most reliable performance, Imprivata requires Mobile Access Management Launchpads to be directly connected to devices via a Smart Hub or USB cable.

• Device cases that use data passthroughs are not supported for new MAM customers.

  Imprivata does not support any cases that use data passthrough connections where the device’s data port (Lightning, USB-C, Micro-USB) is not directly accessible. Reliable communication with the device over USB is essential to MAM. Cases that intercept this communication often yield poor or inconsistent results.  

• For existing customers with support issues, Imprivata Support will ask you to remove any data passthrough cases before troubleshooting. Any case that does not allow direct access to the device’s USB data port is considered a data passthrough case.  

There are a variety of case manufacturers and models available to meet the unique needs of different industries, many of which fit the form factors of MAM’s supported Smart Hubs. You may find that basic protective cases are successful and that cases with supplemental batteries are not required for typical usage. In these common scenarios, you can have spare devices available for use when batteries are depleted.

When deploying devices that support wireless charging, offering charging pads at strategic locations can also prevent the need for the added weight and complexity of battery cases. For customers that require additional battery capacity, battery cases that allow direct USB connection are supported by MAM.