Self-Service Epic MyChart Account Recovery

Patients can now recover access to their Epic MyChart account through Imprivata Patient Access without contacting the help desk. Enrolled patients verify with a quick selfie matched against their existing Patient Access enrollment, while patients new to Patient Access complete identity proofing with a government-issued ID and a selfie. The recovery workflow launches from the "powered by Imprivata" button on the MyChart sign-in page and is available in English and Spanish.

Reuse Identity Photo for Enrollment

Patient Access now allows registrars to reuse the photo captured during a failed identification attempt for enrollment when the selected patient record’s DOB matches and the photo meets enrollment quality requirements.

This reduces duplicate photo capture by allowing patients to pose once while helping registrars move more efficiently from identification to demographic search and enrollment.

Registrar Client User Interface Notification Area for What's New

The Registrar Client user interface now includes a notification area that allows registrars to be informed about changes. Registrars click the bell icon in the interface to review feature announcements.

Epic Welcome Kiosk Accepts 2-Digit Values for Birth Year

The Epic Welcome kiosk now accepts 2-digit values for a patient's birth year.

Removed the Done Screen from the Registrar Client User Interface

This release removes the Done screen from the Registrar Client user interface.

Re-enrollment within the Verify Workflow

Allows registrars to overwrite an existing facial enrollment directly within the Verify workflow when authentication fails, and the captured photo does not match the current enrollment. The Registrar Client user interface displays the original enrollment photo, requires ID confirmation, and clearly warns users before replacing the existing biometric.

Upgrade Patient Access to .NET 10

This update upgrades the Patient Access application framework to .NET 10 to ensure continued platform support, security updates, and long-term maintainability.

Notify Registrars that Patient was Enrolled via Magic Enrollment

This feature adds a Registrar Client user interface notification that flags when a patient was enrolled using an existing Epic photo, shown at the first registrar touchpoint with the patient.

Removed the Photo Scoring from the Registrar Client User Interface

This update removes numeric photo scoring and the red/yellow/green status from the Registrar Client user interface, replacing it with a binary outcome after photo capture: Green = Pass and Red = Fail. This reduces confusion by eliminating score interpretation, reinforcing that feedback reflects photo quality (not "accuracy") and increasing user confidence in captured photos.

Self-Enrollment from Epic Welcome Kiosks

Allows patients to complete identity proofing and self-enroll in Imprivata Patient Access from Epic Welcome Kiosks. Enabling self-enrollment at Epic Welcome Kiosks allows customers to enroll a larger percentage of their patient population and increases the overall value and utilization of Patient Access.

Multiple Appointment Workflow

The Registrar Client user interface enables you to capture one patient photo and check the patient in to multiple appointments during their visit. Patients often have consecutive appointments at the same location. This workflow eliminates redundant steps, reducing check-in times and improving both patient and staff efficiency.

Epic MyChart Account Creation

Allow patients to create an account in Epic MyChart by leveraging their existing Patient Access enrollment or by providing a government-issued ID along with a selfie. This feature provides Epic customers with a convenient and secure way for patients to onboard into MyChart and Patient Access, streamlining access to critical healthcare information after their appointment.