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System Requirements
This section includes information about the system requirements for Imprivata Patient Access. Any limitations are noted in the support details or footnotes.
Download a PDF of this guide.
User Groups for Patient Access Admin Console Access
At a minimum, Patient Access user management requires three groups: Admins, Managers, and Viewers.
When configuring your production environment, you can define similar groups specific to a production environment, or you can use the same groups as your non-production environment.
In your identity provider (IdP), define the following groups:
-
Admin group for access to the Imprivata Access Management portal. Define at least one group that will have administrative access to the Imprivata Access Management portal.
NOTE:This group can be the same as the Admin group you define for Patient Access administrators, or a separate group, if required.
- Admin group for Patient Access administrators.
- For Microsoft Entra ID, move the Microsoft Entra ID Global Admin and any other admins you’d like administrating Patient Access into this group.
-
Managers group for Patient Access.
-
Viewers group for Patient Access.
Registration Desktop Requirements
This section includes information about the system requirements for Patient Access registration desktops. Any limitations are noted in the support details or footnotes.
If a component is not listed, then its official status is "Not Supported".
| Item | Descriptions |
|---|---|
| Operating System |
NOTE: Windows 10 reached its end of support October 14th, 2025. |
| Processor |
Recommended: Intel Quad Core i5 2.5 GHz or greater with 4 GB of RAM Minimum: Intel Pentium Dual Core - 2.0 GHz processor or faster with at least 2 GB of RAM |
| Available Disk Space |
Recommended: 6 GB Minimum: 1.5 GB |
|
Microsoft Visual C++ Redistributables |
Installed on the endpoint and on the Citrix server when the Imprivata Patient Access Virtual Channel component is installed there.
Only needed for customers using Citrix Virtual Apps. |
| Microsoft .NET Framework 4.7.2 or later |
Microsoft .NET Framework 4.7.2 or later installed wherever the Imprivata Patient Access Epic Connector component is installed.
|
| Display and Peripherals |
1400 x 900 or higher-resolution monitor Microsoft Mouse or compatible pointing device Keyboard USB 2.0 or 3.0 ports USB Web Cam (confirm model with Imprivata) |
Registration Kiosk Requirements
This section includes information about the system requirements for Patient Access Epic Welcome Kiosks. Any limitations are noted in the support details or footnotes.
If a component is not listed, then its official status is "Not Supported".
Epic is a registered trademark of Epic Systems Corporation.
| Item | Descriptions |
|---|---|
| Operating System |
NOTE: Windows 10 reached its end of support October 14th, 2025. |
| Processor |
Recommended: Intel Quad Core i5 2.5 GHz or greater with 4 GB of RAM Minimum: Intel Pentium Dual Core - 2.0 GHz processor or faster with at least 2 GB of RAM |
| Available Disk Space |
Recommended: 6 GB Minimum: 1.5 GB |
| Display and Peripherals |
1280 x 1024 or higher-resolution monitor Microsoft Mouse or compatible pointing device Keyboard USB 2.0 or 3.0 ports USB Web Cam (confirm model with Imprivata) |
Kiosk Language Support
| Language |
|---|
| English |
| Spanish |
Recommended Cameras
High definition (HD) cameras perform better than standard definition (SD) cameras. Lower resolution cameras are not recommended due to outdated technology.
Virtual Desktop Infrastructure
The following table details the support status for virtual environments. If a component is not listed, then its official status is "Not Supported".
Imprivata also recommends that you check with your vendor for recommended configuration.
Citrix Virtual Environments
Citrix Virtual Apps and Desktops
Formerly known as XenDesktop and XenApp. Platform retirement dates may be dependent on the vendor's own end of life statements. Sections will be updated as additional information becomes available.
| Version | Retired Date |
|---|---|
| 7 2511 | 29 Jun 2027 |
| 7 2507 LTSR | 18 Aug 2033 |
| 7 2503 | 29 Oct 2026 |
| 7 2411 | 03 Jun 2026 |
| 7 2402 LTSR | 15 Apr 2034 |
| 7 2203 LTSR | 23 Mar 2032 |
| 7 1912 LTSR | 18 Dec 2029 |
Citrix Workspace App for Windows
|
Citrix Workspace App for Windows Version |
Retired Date
|
|---|---|
| 2511 | 29 Jun 2027 |
| 2507 LTSR | 18 Aug 2033 |
| 2503 | 29 Oct 2026 |
| 2402 LTSR | 15 Apr 2034 |
| 2203 LTSR | 23 Mar 2032 |
| 1912 LTSR | 18 Dec 2029 |
Omnissa Virtual Environments
Omnissa Horizon
Formerly VMware Horizon. Platform retirement dates may be dependent on the vendor's own end of life statements. Sections will be updated as additional information becomes available.
| Omnissa Horizon Version | Retired Date |
|---|---|
| Extended Service Branch (ESB) | |
| 8 2603 | 14 Apr 2029 |
| 8 2512 | 16 Dec 2028 |
| 8 2506 | 31 Jul 2028 |
| 8 2503.1 | 14 Aug 2028 |
| 8 2412 | 28 Jan 2028 |
| 8 2406 | 25 Jul 2027 |
| 8 2312 | 23 Jan 2027 |
| 8 2309 | 26 Oct 2026 |
| Current Release (CR) | |
| 8 2006 | 11 Aug 2027 |
Omnissa Horizon Client for Windows
|
Omnissa Client for Windows Version |
Retired Date |
|---|---|
| Current Release (CR) | |
| 8 2603 | 14 Apr 2029 |
| 8 2512 | 16 Dec 2028 |
| 8 2506 | 31 Jul 2028 |
| 8 2503 | 14 Aug 2028 |
| 8 2412 | 28 Jan 2028 |
| 8 2406 | 25 Jul 2027 |
|
8 2312 |
23 Jan 2027 |
|
8 2309 |
26 Oct 2026 |
Patient Access Admin Console
Browsers
The following browsers are supported for accessing the Patient Access Admin Console
The software version and date when Imprivata will end support for a third-party product is typically when the third-party vendor (for example, Microsoft) has previously declared its end of support.
| Browser | Support Information |
|---|---|
| Google Chrome | Yes |
| Microsoft Edge Chromium | Yes |
