System Requirements
This section includes information about the system requirements for Imprivata Patient Access. Any limitations are noted in the support details or footnotes.
Download a PDF of this guide.
User Groups for Patient Access Admin Console Access
At a minimum, Patient Access user management requires three groups: Admins, Managers, and Viewers.
In your identity provider (IdP), define the following user groups:
-
Define at least one Admin group for Patient Access administrators.
For example, in Microsoft Entra ID, move the Microsoft Entra ID Global Admin and any other admins you’d like administrating Patient Access into this group.
-
Define a group for Patient Access Managers.
-
Define a group for Patient Access Viewers.
Registration Desktop Requirements
This section includes information about the system requirements for Patient Access registration desktops. Any limitations are noted in the support details or footnotes.
If a component is not listed, then its official status is "Not Supported".
| Item | Descriptions |
|---|---|
| Operating System |
Windows 11 ( x64) Windows 10 (x32 or x64) - all versions through Windows 10, October 2022 Update / version 22H2 NOTE: Windows 10 reaches its end of support October 14th, 2025. |
| Processor |
Recommended: Intel Quad Core i5 2.5 GHz or greater with 4 GB of RAM Minimum: Intel Pentium Dual Core - 2.0 GHz processor or faster with at least 2 GB of RAM |
| Available Disk Space |
Recommended: 6 GB Minimum: 1.5 GB |
|
Microsoft Visual C++ Redistributables |
Installed on the endpoint and on the Citrix server when the Imprivata Patient Access Virtual Channel component is installed there.
Only needed for customers using Citrix Virtual Apps. |
| Microsoft .NET Framework 4.7.2 or later |
Microsoft .NET Framework 4.7.2 or later installed wherever the Imprivata Patient Access Epic Connector component is installed.
|
| Display and Peripherals |
1400 x 900 or higher-resolution monitor Microsoft Mouse or compatible pointing device Keyboard USB 2.0 or 3.0 ports USB Web Cam (confirm model with Imprivata) |
Registration Kiosk Requirements
This section includes information about the system requirements for Patient Access Epic Welcome Kiosks. Any limitations are noted in the support details or footnotes.
If a component is not listed, then its official status is "Not Supported".
Epic is a registered trademark of Epic Systems Corporation.
| Item | Descriptions |
|---|---|
| Operating System |
Windows 11 ( x64) Windows 10 (x32 or x64) - all versions through Windows 10, October 2022 Update / version 22H2 NOTE: Windows 10 reaches its end of support October 14th, 2025. |
| Processor |
Recommended: Intel Quad Core i5 2.5 GHz or greater with 4 GB of RAM Minimum: Intel Pentium Dual Core - 2.0 GHz processor or faster with at least 2 GB of RAM |
| Available Disk Space |
Recommended: 6 GB Minimum: 1.5 GB |
| Display and Peripherals |
1280 x 1024 or higher-resolution monitor Microsoft Mouse or compatible pointing device Keyboard USB 2.0 or 3.0 ports USB Web Cam (confirm model with Imprivata) |
Kiosk Language Support
| Language |
|---|
| English |
| Spanish |
Recommended Cameras
High definition (HD) cameras perform better than standard definition (SD) cameras. Lower resolution cameras are not recommended due to outdated technology.
Virtual Desktop Infrastructure
The following table details the support status for virtual environments. If a component is not listed, then its official status is "Not Supported".
Imprivata also recommends that you check with your vendor for recommended configuration.
Citrix Virtual Apps and Desktops
Formerly known as XenDesktop and XenApp. Includes Citrix StoreFront.
| Version | Notes |
|---|---|
| 7 2503 | |
| 7 2411 | |
| 7 2402 LTSR | |
| 7 2311 | |
| 7 2203 LTSR |
See Known Issue below. |
| 7 1912 LTSR | CU 7 and higher |
Citrix Workspace App for Windows
| Version | Notes |
|---|---|
| 2503 | |
| 2402 LTSR | |
| 2311 | |
| 2203 LTSR |
See Known Issue below. |
| 1912 LTSR | CU 7 and higher |
Known Issue: Citrix has identified a memory leak in the Citrix virtual channel when a webcam is forwarded over the virtual channel. With this memory leak, the webcam stops working after roughly 10-25 uses of the camera. To resolve the memory leak issue, customers need to use 2311 or higher VDA and 2311 or higher CWA clients.
Workaround: When the webcam stops working after roughly 10-25 uses of the camera, to work around the issue, the end user must log off the Citrix Storefront session, then log back in. In some scenarios, the user may also need to unplug and plug in the USB webcam.
Patient Access Admin Console
Browsers
The following browsers are supported for accessing the Patient Access Admin Console
The software version and date when Imprivata will end support for a third-party product is typically when the third-party vendor (for example, Microsoft) has previously declared its end of support.
| Browser | Support Information |
|---|---|
| Google Chrome | Yes |
| Microsoft Edge Chromium | Yes |
