System Requirements
This section includes information about the system requirements for Imprivata Patient Access. Any limitations are noted in the support details or footnotes.
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User Groups for Patient Access Admin Console Access
At a minimum, Patient Access user management requires three groups: Admins, Managers, and Viewers.
When configuring your production environment, you can define similar groups specific to a production environment, or you can use the same groups as your non-production environment.
In your identity provider (IdP), define the following groups:
-
Admin group for access to the Imprivata Access Management portal. Define at least one Entra ID group that will have administrative access to the Imprivata Access Management portal.
NOTE:This group can be the same as the Admin group you define for Patient Access administrators, or a separate group, if required.
- Admin group for Patient Access administrators. In Microsoft Entra ID, move the Microsoft Entra ID Global Admin and any other admins you’d like administrating Patient Access into this group.
-
Managers group for Patient Access.
-
Viewers group for Patient Access.
Registration Desktop Requirements
This section includes information about the system requirements for Patient Access registration desktops. Any limitations are noted in the support details or footnotes.
If a component is not listed, then its official status is "Not Supported".
| Item | Descriptions |
|---|---|
| Operating System |
Windows 11 ( x64) Windows 10 (x32 or x64) - all versions through Windows 10, October 2022 Update / version 22H2 NOTE: Windows 10 reaches its end of support October 14th, 2025. |
| Processor |
Recommended: Intel Quad Core i5 2.5 GHz or greater with 4 GB of RAM Minimum: Intel Pentium Dual Core - 2.0 GHz processor or faster with at least 2 GB of RAM |
| Available Disk Space |
Recommended: 6 GB Minimum: 1.5 GB |
|
Microsoft Visual C++ Redistributables |
Installed on the endpoint and on the Citrix server when the Imprivata Patient Access Virtual Channel component is installed there.
Only needed for customers using Citrix Virtual Apps. |
| Microsoft .NET Framework 4.7.2 or later |
Microsoft .NET Framework 4.7.2 or later installed wherever the Imprivata Patient Access Epic Connector component is installed.
|
| Display and Peripherals |
1400 x 900 or higher-resolution monitor Microsoft Mouse or compatible pointing device Keyboard USB 2.0 or 3.0 ports USB Web Cam (confirm model with Imprivata) |
Registration Kiosk Requirements
This section includes information about the system requirements for Patient Access Epic Welcome Kiosks. Any limitations are noted in the support details or footnotes.
If a component is not listed, then its official status is "Not Supported".
Epic is a registered trademark of Epic Systems Corporation.
| Item | Descriptions |
|---|---|
| Operating System |
Windows 11 ( x64) Windows 10 (x32 or x64) - all versions through Windows 10, October 2022 Update / version 22H2 NOTE: Windows 10 reaches its end of support October 14th, 2025. |
| Processor |
Recommended: Intel Quad Core i5 2.5 GHz or greater with 4 GB of RAM Minimum: Intel Pentium Dual Core - 2.0 GHz processor or faster with at least 2 GB of RAM |
| Available Disk Space |
Recommended: 6 GB Minimum: 1.5 GB |
| Display and Peripherals |
1280 x 1024 or higher-resolution monitor Microsoft Mouse or compatible pointing device Keyboard USB 2.0 or 3.0 ports USB Web Cam (confirm model with Imprivata) |
Kiosk Language Support
| Language |
|---|
| English |
| Spanish |
Recommended Cameras
High definition (HD) cameras perform better than standard definition (SD) cameras. Lower resolution cameras are not recommended due to outdated technology.
Virtual Desktop Infrastructure
The following table details the support status for virtual environments. If a component is not listed, then its official status is "Not Supported".
Imprivata also recommends that you check with your vendor for recommended configuration.
Citrix Virtual Apps and Desktops
Formerly known as XenDesktop and XenApp. Includes Citrix StoreFront.
| Citrix VAD Version | Notes |
|---|---|
| 7 2507 | |
| 7 2503 | |
| 7 2411 | |
| 7 2402 LTSR | |
| 7 2311 | |
| 7 2203 LTSR |
|
| 7 1912 LTSR |
Citrix Workspace App for Windows
| Citrix Workspace App for Windows Version | Notes |
|---|---|
| 2507 | |
| 2503 | |
| 2402 LTSR | |
| 2311 | |
| 2203 LTSR |
|
| 1912 LTSR |
Patient Access Admin Console
Browsers
The following browsers are supported for accessing the Patient Access Admin Console
The software version and date when Imprivata will end support for a third-party product is typically when the third-party vendor (for example, Microsoft) has previously declared its end of support.
| Browser | Support Information |
|---|---|
| Google Chrome | Yes |
| Microsoft Edge Chromium | Yes |
