Service Profiles

Service Profiles enable administrators to create reusable collections of services that apply to Gatekeepers and other CPAM-managed resources. Administrators use Service Profiles to standardize service configurations and reduce repeated configuration.

Service Profile Types

CPAM supports Gatekeeper Service Profiles and standard Service Profiles.

Administrators can create Service Profiles for specific teams, applications, or support workflows.

Examples include:

Gatekeeper Service Profiles are operating-system-specific templates that administrators use when creating or managing Gatekeepers.

Common examples include:

  • Windows

  • UNIX/Linux

These profiles typically contain built-in services and commonly used services for the selected platform.

Administrators can designate a Gatekeeper Service Profile as the default profile for newly created Gatekeepers.

For more information on how to create a Gatekeeper Service Profile, see Creating a Gatekeeper Service Profile.

Standard Service Profiles are not tied to a specific operating system.

Examples include:

Database Profile

  • Microsoft SQL Server

  • SSH

Network Operations Profile

  • SSH

  • SCP

  • SFTP

Web Administration Profile

  • HTTPS

  • SSH

For more information on how to create a Service Profile, see Creating a Service Profile.

Accessing Service Profiles

To view Service Profiles:

  1. Go to Applications.

  2. Select Services.

  3. Open the Service Profiles tab.

The page includes:

  • Gatekeeper Service Profiles

  • Service Profiles

Each profile includes a name, description, and number of services.

Gatekeeper Service Profiles also include a platform.

Viewing a Service Profile

Select a profile name to view its details.

The Service Profile Information section includes the profile name and description.

For Gatekeeper Service Profiles, the section also includes the platform.

The Services section lists built-in services and custom services associated with the profile.

Each service includes a name, description, port, protocol, service type, and status.

Creating a Service Profile

To create a Service Profile:

  1. Open the Service Profiles page.

  2. Select Add Service Profile.

  3. Enter a unique name and optional description.

  4. Add one or more services.

  5. Select Create Service Profile.

A Service Profile must contain at least one service.

Creating a Gatekeeper Service Profile

To create a Gatekeeper Service Profile:

  1. Open the Gatekeeper Service Profiles section.

  2. Select Add Gatekeeper Service Profile.

  3. Enter the profile information.

  4. Select a platform profile to use as a starting template.

  5. Optionally select Make this the default Gatekeeper Service Profile.

  6. Review the included services.

  7. Add or modify services as required.

  8. Select Create Service Profile.

The selected platform profile serves as the baseline configuration for the new profile.

Editing a Service Profile

Administrators can update the profile name and description.

For Gatekeeper Service Profiles, administrators can also update the default Gatekeeper designation.

To edit a profile:

  1. Open the profile details page.

  2. Select Edit.

  3. Update the fields.

  4. Select Save Changes.

Managing Services Within a Profile

Administrators can add, edit, enable, disable, or remove services directly from a profile.

  1. Open the Service Profile.

  2. Select Add Service.

  3. Select a Service Preset.

  4. Configure the service settings.

  5. Save the service.

  1. Open the Service Profile.

  2. Locate the service.

  3. Select Edit Service.

  4. Modify the service settings.

  5. Save the changes.

Administrators can disable a service without removing it from the profile.

How administrators disable the service depends on the service type:

  • For built-in services, administrators disable the service.

  • For custom services, administrators disable the port associated with the service.

Disabled services remain configured in the profile but are unavailable until an administrator re-enables them.

To permanently remove a service:

  1. Open the Service Profile.

  2. Locate the service.

  3. Select Delete Service.

  4. Confirm the deletion.

The system removes the service from the profile immediately.

Built-In Services

CPAM provides built-in services, such as Desktop Sharing and File Transfer.

Administrators cannot delete built-in services from a profile. However, administrators can enable or disable them as needed.

Default Gatekeeper Service Profiles

Administrators can designate one Gatekeeper Service Profile as the default profile.

Newly created Gatekeepers use the default profile automatically. Administrators cannot delete the default profile.

Best Practices

Imprivata recommends that administrators:

  • Create standard profiles for common support workflows.

  • Use descriptive profile names.

  • Minimize duplicate profiles whenever possible.

  • Review profile contents periodically to remove obsolete services.

  • Use default Gatekeeper Service Profiles to standardize onboarding procedures.