Schedule a Manual Upgrade

Use this procedure to schedule a manual upgrade for Imprivata Customer Privileged Access Management (CPAM) through the Imprivata Customer Experience Center.

Most cloud environments are upgraded automatically, and most on-premises deployments support self-managed upgrades. Schedule a manual upgrade when you need to coordinate the maintenance window with Imprivata Support or your organization's maintenance schedule.

Schedule a Manual Upgrade

Follow this procedure to schedule and confirm a manual upgrade with Imprivata Support:

  1. Log in to the Imprivata Customer Experience Center.

  2. Select Open a Case.

  3. Select Schedule My Upgrade.

  4. When prompted, confirm that the request is for a CPAM upgrade.

  1. Leave the Description field unchanged.

    The system fills this field automatically.

  2. Select Create.

  3. Select OK when prompted.

The system creates an Upgrade Maintenance Event support case.

  1. Open the confirmation email for your support case.

  2. Select the Calendly scheduling link.

  3. Provide the required information:

    • Upgrade Version

    • Other Upgrade Version, if applicable

    • Server name (FQDN)

  4. Select Schedule Event.

  1. Open the calendar invitation.

  2. Select Accept.

Accepting the invitation confirms the scheduled upgrade and adds the appointment to your calendar.

Reschedule or Cancel an Upgrade

To reschedule or cancel a scheduled upgrade, use the links in the calendar invitation.

IMPORTANT:

Do not edit or reply to the calendar invitation to change the scheduled upgrade. Always use the Reschedule or Cancel links included in the invitation. Using these links ensures that the request is processed correctly and that Imprivata Support is notified.