Overview

Welcome to the Imprivata Customer Privileged Access Management help system.

This portal contains documentation that you can use to take advantage of all the benefits of your Customer Privileged Access Management (CPAM) server. Use the top navigation bar to explore the available documentation. If you identify a topic that is not clear, contact success@imprivata.com for additional information.

This page contains a high-level description of Imprivata Vendor Privileged Access Management.

About CPAM

Customer Privileged Access Management (CPAM) is an Imprivata application that enables you to provide secure support through remote connections, known as sessions.

The remote sessions connect your internal users with your customer's assets (known as Gatekeeper Users). Your customer's assets might include:

• Data

• Services (Software, Infrastructure, and Platforms)

• Applications

Your users connect to your customer's assets through a Gatekeeper that you help them install. After you install a gatekeeper, you can provide customer's with targeted support while also granting your customers with auditable logs that increase their security.

New Interface

Currently, the CPAM team is working on revamping our User Interface (UI). Some features in this helps system are only available in the new UI, while others are only available in the old UI. You can toggle between versions by clicking Switch to Legacy UI on the top right corner. This toggle is also available when you log in to your server.